Shipping Policy

Last updated: 23 September 2026

This Shipping Policy applies to orders placed through EcoWeaveWorld, operated by MB “Sindeed Consortium LLC”, company registration number 307018908.

Shipping Origin

Orders are prepared and dispatched from Lithuania.

Delivery Locations

Delivery methods are currently offered through Paysera Delivery within:

• Lithuania;

• Latvia; and

• Estonia.

Delivery to additional European countries may be available through other logistics partners. An order can only be delivered to a country and address for which an available shipping method is displayed during checkout.

If no delivery option appears after entering your address, please contact us before placing your order.

Delivery Partners

Depending on the delivery destination, parcel dimensions, weight and service availability, orders may be delivered by:

• Omniva;

• LP Express;

• Venipak;

• SmartPosti; or

• Another delivery partner displayed during checkout.

Paysera Delivery facilitates the delivery service, while the selected courier physically collects, transports and delivers the parcel.

The availability of a specific courier or delivery method cannot be guaranteed for every order.

Delivery Methods

Available delivery methods may include:

• Delivery to a parcel locker;

• Courier delivery to the customer’s address;

• Delivery to a collection point; or

• Another method displayed during checkout.

Large, fragile or oversized products may not qualify for parcel-locker delivery and may only be available for courier delivery.

The available options will be displayed during checkout after the delivery country, postal code and address have been entered.

Shipping Costs

Shipping costs are calculated during checkout and depend on:

• Delivery destination;

• Selected courier;

• Delivery method;

• Parcel weight;

• Parcel dimensions; and

• Whether the delivery address is located in a remote or specially serviced area.

The complete shipping charge will be displayed before payment is confirmed.

We do not use the courier prices published by Paysera as fixed customer-facing prices because those prices may exclude VAT and may change depending on the parcel and selected service. The price shown during EcoWeaveWorld checkout is the applicable shipping price for the order.

Order Processing

Orders are processed on business days, excluding Lithuanian public holidays.

After an order has been prepared and transferred to the courier, the customer will receive a dispatch confirmation by email. Where available, the confirmation will include a tracking number or tracking link.

Orders containing multiple products may occasionally be delivered in more than one parcel.

Estimated Delivery Time

Most supported European deliveries are expected to arrive within approximately 3–7 business days after dispatch.

Delivery estimates are not guaranteed. Actual delivery time may depend on:

• The selected courier and delivery method;

• The destination country and postal code;

• Parcel size and weight;

• Public holidays;

• Seasonal demand;

• Weather conditions;

• Customs procedures, where applicable; and

• Circumstances outside our reasonable control.

Under Paysera Delivery’s service conditions, courier delivery estimates may be extended by up to three additional business days without separate advance notice.

Order Tracking

Where tracking is available, a tracking number or link will be provided after dispatch.

Tracking information may require some time to become active after the parcel has been transferred to the courier.

If the tracking information has not updated for an unusually long period, please contact us at Evaldas.Glumbakas@sindeedconsortium.lt.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name;

• Street address and building or apartment number;

• Correct postal code and city;

• Country;

• Valid telephone number; and

• Valid email address.

Please check this information carefully before confirming your order.

If you notice an error, contact us immediately. We will try to update the delivery information, but changes may no longer be possible after the shipping label has been generated or the parcel has been transferred to the courier.

Additional delivery or return costs caused by an incorrect or incomplete address may be charged to the customer, except where the error was made by us.

Parcel-Locker Deliveries

When delivery to a parcel locker is selected, the customer must collect the parcel within the storage period specified by the courier.

The courier will normally send collection instructions by SMS, email or another available method.

If the parcel is not collected within the specified period, it may be returned to us. Additional reshipping costs may apply if the customer requests another delivery attempt.

Failed Delivery Attempts

If a courier cannot complete delivery because the recipient is unavailable, the courier may:

• Attempt delivery again;

• Redirect the parcel to a pickup location;

• Contact the recipient; or

• Return the parcel to us.

The procedure depends on the selected courier’s conditions.

If a parcel is returned because of an incorrect address, failure to collect it or unsuccessful delivery attempts caused by the recipient, the original shipping charge may not be refundable. Additional shipping costs may apply if the order is sent again.

This does not affect the customer’s mandatory rights where the delivery failure was caused by us or the courier.

Damaged Parcels or Incorrect Products

Please inspect the parcel and products as soon as reasonably possible after delivery.

If the parcel appears visibly damaged, please photograph the outer packaging before opening it, if possible.

If a product is damaged, defective or incorrect, contact us promptly and provide:

• Your order number;

• A description of the issue;

• Photographs of the product;

• Photographs of the packaging; and

• A photograph of the shipping label, where available.

Reports should be sent to Evaldas.Glumbakas@sindeedconsortium.lt.

Failure to inspect a parcel immediately does not remove any mandatory consumer rights available under applicable law.

Delayed or Missing Parcels

If an order has not arrived within the estimated delivery period, please first review the tracking information provided by the courier.

If the parcel remains delayed or appears to be missing, contact us. We will work with the delivery provider to investigate its location.

A parcel will only be treated as lost after the relevant courier has completed its investigation and confirmed the loss.

Risk of Loss

For consumer orders, responsibility for the products generally passes to the customer when the customer, or a person designated by the customer, physically receives the order.

This does not apply where the customer independently appoints a delivery provider that was not offered by us, or where applicable law provides otherwise.

Returns

Shipping an order back to us is governed by our separate Return and Refund Policy.

Products must not be returned before a return request has been submitted and return instructions have been provided.

Contact Information

For questions about delivery, tracking or an existing order, contact:

MB “Sindeed Consortium LLC”
Trading as EcoWeaveWorld
Company registration number: 307018908
Registered address: Polocko g. 6B, LT-01204 Vilnius, Lithuania
Email: Evaldas.Glumbakas@sindeedconsortium.lt
Telephone: +370 632 51576